FAQ
Frequently Asked Questions (FAQ)
Welcome to the Zareva Help Desk. Below, we have consolidated transparent answers addressing our most common logistics, payment, and support questions.
Q1: Are there any shipping costs or handling charges?
A: No. Zareva provides Free Shipping on all orders throughout the storefront, with zero hidden costs or surprise handling fees at your final checkout interface.
Q2: What are your operational fulfillment and shipping windows?
A: Our weekly schedules are built around business days (Monday through Friday):
- Handling Time: 1 - 3 business days.
- Transit/Delivery Time: 7 - 13 business days.
Q3: What currency does Zareva utilize?
A: All product values, tax computations, and transactions are processed entirely in United States Dollars (USD).
Q4: How do I track my active delivery?
A: Within 48 hours of dispatch, a tracking link will automatically be sent to your email address (care@zareva.shop). Click the tracking link to monitor your order's real-time journey.
Q5: What is your return policy if I am unsatisfied?
A: We proudly offer a 30-Day Hassle-Free Return Policy with Zero Return Fees. If you are not satisfied, we will provide a pre-paid printable shipping label so you can return the item at no cost to you.
Q6: How long does it take to secure my refund?
A: Once our receiving station inspects your return, a full refund is immediately credited back to your original payment card. The total processing time is guaranteed to be finalized within 10 business days.
Still Need Assistance?
Connect with our main support office at care@zareva.shop, or call us directly at +61 468 240 508.